Do you have ISO or Similar Accreditation?

MicroSolv does not have formal Accreditation, however we do follow Standard Operating Procedures (SOP) for all of our processes, have a full blown Quality Program in place, and have full Documentation Internally for all Personnel to follow. It should be noted here that we have served the Analytical Laboratory Industry successfully since 1992 providing Quality, […]

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How can I get Samples or Examples of Products?

You should first ask your local Distributor where you buy or wish to buy MicroSolv products or contact our Customer Service Department for Samples. They are trained and can assist you with Products that are available for Sampling. You can also request Certain Samples online. Click here for Request Forms.

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How do I get Additional Technical Assistance?

If this Knowledge Base has not given you sufficient information or answered the question you may have, the best way to access Additional Technical Assistance or Help in General, is to call our Customer Service Department at 1.732-380-8912, use our Click to Chat Service (9-5 EST) or to send us an email.

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If I don’t like the Product I Purchased, can I Return it?

All regular, Cataloged Items that are not Opened, are Unused and re-Sellable can be returned to MicroSolv with no restocking fees and at no expense to the customer within 10 days of receipt of goods. The customer is responsible for freight and duty charges on all shipments including Return. Custom Manufactured or Ordered Items, Software […]

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What are MicroSolv Payment Terms?

For regular Customers with pre-approved Accounts, our Terms are Net 30 days, FOB shipping point or ex-factory when appropriate. For New Customers, our Terms are Cash in Advance or Payment with Major Credit Card. International Customers must pay in Advance and are responsible for import duty and Taxes if they apply. It is very easy […]

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What is the minimum order with MicroSolv?

There is a very low minimum order of $35.00 for US and Canadian sales and $100.00 for all other (International) orders. Duty, taxes and shipping costs are not included in the amount to meet the minimum. Order total is calculated after any possible discounts have been applied.

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Which credit cards will MicroSolv accept?

We accept: Visa, Master Card and American Express from customers with established accounts or new US and Canadian customers. New International customers should contact customer service if you wish to use credit cards for payment.

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Who is responsible for the shipping and duty charges?

The customer is responsible for payment of all shipping, handling and duty charges associated with orders. For customers that have established accounts with MicroSolv we will ship via UPS or FedEx and pre-pay the charges and add them to your invoice or credit card transaction if you choose. Us of all other shippers may make […]

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Why should I buy from MicroSolv?

MicroSolv is unlike most companies in the Laboratory Supplies business. We are based in old fashioned ideals of customer satisfaction and helping all customers find solutions to their problems. We offer State-of-the-Art technologies at MicroSolv along with routine, everyday products at exceptional value making us a choice of many scientists Worldwide. Our technical support is […]

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