CONFIDENTIAL & FOR INTERNAL USE ONLY
Department(s): Operations, Sales, Inside Sales, Marketing
To log a case:
1) Log in to Salesforce.com
2) Select Help & Training (upper right corner)
4) Select Open a Case
5) Complete required information and select submit
This will not impact the current provisions in place for submitting cases by telephone, nor will it affect the Email-to-Case feature in Service Cloud, which will continue to be available.