CONFIDENTIAL & FOR INTERNAL USE ONLY

A Preamble message is created when the office is closed for Holidays or inclement weather.  This message is played before the usual auto-attendant. Follow the instructions below on how to create and play a preamble message on the Voixis System.

In order for this preamble message to play you must change the setting on the admin panel to show the company as closed.  You must have an administrative login and password in order to access this page and make any changes.  Please see link to the admin panel http://microsolv.cpvservices.net/

Follow the instructions below to change the phone system to show that we are closed or follow this link http://microsolv.cpvservices.net/admin/config.php?display=timeconditions&itemid=2
1.  Login to the admin panel
2.  Select Applications
3.  On the drop down menu select Time Conditions
4.  In the top right corner select Main.
5.  Change the IVR to Preamble from Day_IVR

Creating a preamble message from a Voixis Phone:
1.  Dial *295
2. Enter Password:  222 #
3.  You will hear the last preamble recorded.  Press * to record your new Message.  Note:  You do not have to wait for the old message to play in its entirety before pressing * you can do this at anytime.
4.  Create your message as follows:
 Thank you for calling MicroSolv Technology.  Our office is closed today (list days we are closed) and will reopen on (list day we open) at 8:30am EST. If you would like to leave a message in our general mailbox  please wait for the auto attendant to play and dial 0# and someone will return your call as soon as possible.  Thank you for your call and have a wonderful day.
5.  Listen to the message recorded by pressing 1.  Once you are satisfied with the recording just hang up.

Creating a preamble message remotely:
1.  Call 732-380-8900
2.  Dial *
3. Enter Password:  222 #
4.  You will hear the last preamble recorded.  Press * to record your new Message.  Note:  You do not have to wait for the old message to play in its entirety before pressing * you can do this at anytime.
5.  Create your message as follows:
Thank you for calling MicroSolv Technology.  Our office is closed today (list days we are closed) and will reopen on (list day we open) at 8:30am EST. If you would like to leave a message in our general mailbox  please wait for the auto attendant to play and dial 0# and someone will return your call as soon as possible.  Thank you for your call and have a wonderful day.
6.  Listen to the message recorded by pressing 1.  Once you are satisfied with the recording just hang up.

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