MicroSolv Technologies Knowledge Base

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1 How do I place an order with MicroSolv? Featured

From your local distributor: MicroSolv products are available from distributors all over the world inlcuding VWR International in the US and Canada through Hichrom's International Dealer Network or other…

2 Are prices on the MicroSolv website current?

Yes! However, the prices indicated are for the US and Canadian markets. International customers should consult local distributors in your area for local currencies and pricing. Click here for more information.…

3 Are the shipping/packaging "bubbles" used in your shipments recyclable?

Yes, the packaging "bubbles" material we use in all our shipments are infinitely recyclable. © Copyright MicroSolv Technology Corporation, all rights reserved.

4 Do you have ISO or similar accreditation?

MicroSolv does not have formal accreditation, however we do follow standard operating procedures (SOP) for all of our processes, have a full blown Quality program in place, and have full documentation…

5 How can I get samples or examples of products from MicroSolv?

You should first ask your local distributor or our Customer Service Department for samples. They are trained in which products are available for sampling and which are not. You can also request certain…

6 How do I get additional technical assistance?

If this Knowledge Base has not given answered the question you may have, the best way to access other assistance for MicroSolv products is to call our customer service desk at 1.732-380-8912 or to send…

7 How do I know if prices I had from MicroSolv are still current?

Although we strive to hold our prices constant, the best way to know if your prices are current is to call our customer service department for an up to the minute price quote at 1.732-380-8900. You can…

8 I am having issues logging into the Chrom User Community

NOTE: The MmicroSolv Chrom User Community website is fully compatible with Internet Explorer (IE) 10 & 11, Google Chrome, the latest versions of Firefox, Safari and other browsers that support HTML5.…

9 If I don’t like the product purchased, can I return it?

All regular, cataloged items that are not opened, unused and re-sellable can be returned to MicroSolv with no restocking fees at no expense to the customer within 10 days of receipt of goods. The customer…

10 What are MicroSolv's payment terms?

For regular customers with pre-approved accounts, our terms are Net 30 days, FOB shipping point or ex-factory when appropriate. For new customers, our terms are cash in advance or major credit card. International…

11 What is the minimum order with MicroSolv?

There is a very low minimum order of $35.00 for US and Canadian sales and $100.00 for all other (International) orders. Duty, taxes and shipping costs are not included in the amount to meet the minimum.…

12 Where do I buy Cogent HPLC Columns?

Depending on your location, Cogent HPLC columns are available worldwide through MicroSolv or through distribution. To determine where you should buy these columns see the list below. United States Direct…

13 Which credit cards will MicroSolv accept?

We accept: Visa, Master Card and American Express from customers with established accounts or new US and Canadian customers. New International customers should contact customer service if you wish to…

14 Who is responsible for the shipping and duty charges?

The customer is responsible for payment of all shipping, handling and duty charges associated with orders. For cusotmers that have established accounts with MicroSolv we will ship via UPS or FedEx and…

15 Why do I need to login to see pricing of products?

Customer security and privacy of information is of prime concern to us at MicroSolv. Most internet browsers allow for anyone to use them without logging in without proving who they are. This can be a…

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